Smart business owners don't put all of their energy into taking care of their customers. Instead, they put their energy into taking care of their employees. After all, employees that are happy and satisfied with their jobs will go out of their way to take care of customers, saving business owners time and hard work. To keep employees happy, employers need to ensure that they take employee complaints seriously. There should be a publicly posted policy that tells employees where to take complaints and how complaints will be handled by management. Then, it's important that complaints are … [Read more...]